All pieces are handmade to your order unless otherwise noted in product description. Normally it takes 3-4 weeks to complete. Please contact us if your order is time sensitive. We always do our best to meet your needs.
They are natural with no treatment. Therefore, you may see some tiny spots left unpolished or faint line at surface. They are no breakage. They are imperfection broke up on the surface.
100% recycled gold / silver
“100% recycled” does not happen by chance. It is meant to be. We hereby guarantee that 100% recycled gold / silver does not contain any newly mined gold / silver, based on our personal knowledge and written guarantee by supplier. Due to important factors such as cost, at this moment it is available in some of cast pieces and ALL wire series that are described in product pages.
Color of products
We always put our best effort to display our products as accurate as possible however, color of stone or metal you are viewing from your monitor may be slightly different from actual color due to many factors including lighting of photo and color management of your monitor. We are not responsible for any inaccuracy of color of products.
Refund / Exchange / Repair Policy
Even sale item/s is eligible for return. We simply would like you to be 100% confident with the item, or you can return it for a full refund less original shipping cost.
All items are carefully handmade in our studio but if you are not satisfied with the jewelry that you purchased online at shop, we accept an exchange, a store credit or full refund (less original shipping cost $25). Please contact us at WITHIN 7 days of receipt of item for a Return Authorization Number (RA# ). The jewelry must be returned in “New” condition as it was received. The item must be shipped within 3 business days from date of RA# is issued.
Return shipping cost is customer's responsibility.
Credit must be used within 1 year from date of purchase of original item.
All special orders is not refundable and not exchangeable.
Should you need a repair of your jewelry, please contact us at estimation for the repair before returning the jewelry. Please enclose a copy of your receipt. We are not responsible for shipping cost and insurance.
Please send the item to:
PLATINO 303 2-15-15 Unoki Ota Tokyo, Japan 146-0091
nam Nami Meada